A further reminder that our store is fully synced with our live stock levels, so anything available to purchase, including products marked low stock, is currently in stock. As soon as an item sells out, it is marked sold out instantly and automatically on the storefront, and it will not be addable to the cart to begin with. Cheers.
Ordering, QR Codes & Emails
Q1. How does ordering actually work here?
Simple and easy. You browse the range, add what you want to cart, hit checkout, enter your shipping details, pick your desired cryptocurrency and apply a discount code if you have one. Please note, the shipping details form is self-explanatory and highly simplified. The address you enter is the only address we have to go on, so make sure your shipping details are correct before submitting the order.
When you proceed, you land on your personal invoice page with a live payment panel and a unique QR code tied only to that order. The system then watches the blockchain, detects your payment, and drives the order through to processing automatically. 🚀
Q2. What is the QR code on the invoice page?
That QR code is the "no mistakes" key. It already contains the correct wallet address and the exact amount required for that invoice, so your wallet can fill everything in for you. You just scan, confirm in your wallet, send, and the invoice page will pick up your transaction as it hits the network. 💪
Alternatively, you can separately copy the address and the exact amount too. 🤝
Q3. What emails do I get and when?
We keep email lean and useful.
- Email 1: Invoice upon order creation.
- Email 2: Payment confirmed / order locked. Once your payment is confirmed, you get an email saying your order is officially locked in and moving into processing.
- Email 3: Processed + tracking. Once your order is processed, you get a third email with your tracking number. We provide tracking on our orders as standard, even though this is not the norm in the broader scene. In reality, the overwhelming majority of operations do not provide tracking at all due to the many variables involved in securing that process properly. Tracking is therefore provided as a convenience, a shipment record and a cleaner way for customers to follow their order once it has left us.
If you do not see these, check spam, promotions and filters first, then raise a support ticket with your invoice reference.
Payment & Crypto
Q4. What cryptocurrencies can I pay with?
Right now we accept BTC, LTC and XMR, which covers almost everyone. If you strongly prefer a different coin, open a support ticket and ask. In many cases we can accommodate it, and we usually respond well inside 24 hours.
Q5. I am new to crypto. What is the simplest way to pay?
Two paths most customers use:
- Wallet route: Install a wallet, for example Exodus, buy BTC/LTC through their integrated partner like Banxa, then scan the QR on your invoice and send directly from that wallet. This keeps everything simple and in one place.
- Exchange route: Sign up to a reputable exchange like CoinSpot, fund your account and buy BTC or LTC, then send to the invoice address shown. Very rarely, new users may get a phone call or check from the exchange before they release the funds. They are just checking you are not being scammed, so confirm calmly and pass them on.
We strongly suggest avoiding any service that regularly holds or delays outgoing transfers for vague reasons; it adds lag that we cannot control on our side. We have heard CoinJar is becoming notorious for this, for all of their customers old and new.
Q6. My invoice still says "awaiting payment" but I already sent. Is this normal?
Yes, for a short period. Wallet sends can take a few minutes to show; exchange withdrawals can take longer. If you're paying through CoinSpot, make sure you confirm the withdrawal in the email they send you.
Keep the invoice page open and give the network time to confirm.
Q7. I underpaid by mistake. What happens now?
Just send the missing amount to the same invoice address. The system keeps a running tally of what that invoice has received and will recompute the difference. Once the total received matches the required amount, the invoice flips to paid and your order proceeds. Again, scanning the QR or using the "copy exact amount" button is how you avoid this from the start. 💪
Q8. The invoice expired but I had already paid. Did I lose money?
No. If you paid to the correct address, your funds are safe and received. In this case the invoice may just move into a "late" or "manual reconciliation" state. Open a support ticket with your invoice reference and transaction hash and we will connect the transaction to your order and clear it forward. 🤝
Q9. Delivery
The name and address you provide in the shipping information are the details we strictly follow. The label is printed directly from the information supplied at checkout.
However, if the address supplied by the customer is wrong, for example the wrong house number, missing parcel locker details, incorrect postcode or an incomplete delivery instruction, we only have the information entered at checkout to work from. The responsibility is therefore on the customer to make sure the shipping details are correct before placing the order.
Any item marked as delivered by the tracking system is considered delivered. As is standard across delivery-based businesses, we cannot be responsible for a package after it has been delivered to the address provided, including rare situations such as theft, someone else at the address collecting it, or the parcel being taken before you were able to retrieve it. These situations are outside our control once the carrier has completed the delivery scan. Most customers already understand this, but it is stated clearly here for new buyers and anyone unfamiliar with how tracked delivery works.
Q10. How discreet is shipping?
Packages are plain and practical. The focus is protection and privacy.
Q11. Do you deliver to Aus Post parcel lockers?
Yes. Parcel lockers can be used. Just make sure the locker details are entered correctly at checkout.
Claims, Evidence & Abuse Prevention
Q12. How do you handle damage claims, photo evidence and attempted scams?
We are very aware that other labs in the scene have been targeted by attempted refund and reship scams using artificially generated or manipulated photos, often made to simulate broken vials, damaged packaging or other false issues after delivery.
Genuine issues are handled properly when raised honestly and with clear evidence. However, any attempt to use fabricated images, AI-generated photos, staged damage, altered pictures or dishonest claims to force a refund or reship will be treated as a serious abuse attempt, not a customer service matter.
We correspond with other prominent operations specifically on this issue, and we share verified information about repeat scammers and organised abuse patterns. Anyone attempting that here will be permanently blacklisted from ordering with us, and where appropriate, will also be flagged with other trusted labs we communicate with for abuse prevention. This protects the people operating honestly and keeps the system fair for genuine customers.
Accounts, Affiliates & Store Features
Q13. Do I need to register an account?
You can check out as a guest, but an account is where the system really shines. Registered users can see order history, track current orders at a glance, manage support tickets in one place and access affiliate tools. It turns the store into a control panel for your orders rather than a one-off checkout.
Q14. How do affiliates work here?
Any registered member can hit the Affiliates tab, generate a personal discount code, and start sharing it. That code gives your people a standard 5% discount, and every purchase with your code feeds commission into your store credit balance. When you reach $300 in credit, the system lets you cash that into a one-time store credit code. No manual tracking, no spreadsheets, just automated credit stacking behind the scenes.
Security, Privacy & Support
Q15. Is my information secure?
Access to sensitive areas is locked down at the infrastructure level, and we operate on a "minimum necessary" principle, so only what needs to exist for your order to run, exists.
Q16. How do I submit a support ticket and get help fast?
Head to our support ticket page and fill in the form. You will get a response within 24 hours, usually much sooner. For fastest handling, include:
- Your invoice reference or order number
- The email used at checkout
- For payment issues: transaction hash and coin used
- For delivery issues: your tracking number
Q17. Where can I see reviews and long term feedback?
We maintain open review threads so you can see unfiltered customer experiences and a long history of deliveries and outcomes.
- ASF review thread: https://aus-sf.org/index.php?threads/sassys-pharmaceuticals-pricelist-reviews.4632/
- UGLTalk review thread: https://ugltalk.is/index.php?threads/sassys-pharmaceuticals-updates-reviews.923/